Frequently Asked Questions
Don't see the answer to your question? Contact us for further assistance.
Payments
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, and American Express, as well as Apple Pay,
Google Pay, and Shop Pay. C12 Store gift cards are also accepted for payment. On
your payment statement, the merchant of record will read ‘C12 Store’.
Are C12 Store gift cards available for purchase?
Yes, we do offer gift cards for C12 Store merchandise. If you’re interested in a gift
card, please visit link to item.
How can I change or cancel my order?
Unfortunately, an order cannot be changed or canceled once it has been placed.
Order Processing & Shipping
When can I expect my purchase to arrive?
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Orders will be processed and shipped Monday-Friday, excluding holidays
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Some items within your order may ship separately
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Orders cannot be split and shipped to multiple addresses
We know you can't wait. Timelines depend on the product, as our store comprises made-to-order and ready-to-ship merchandise. Be on the lookout for your order 7-14 business days after you’ve placed your order. Shipment confirmation and order tracking will be sent to the email provided during checkout. If you do not receive this information, please contact us at stores@giveswagger.com.
What are the shipping charges?
Shipping charges for your order will be calculated and applied at checkout based on your order, location, and desired delivery time. Your shipment confirmation email will include a delivery estimate and tracking information.
Do you offer international shipping?
Yes, we ship to 200+ countries and handle all the logistics, including customs documentation, harmonized tariff codes, duties, and international carrier coordination. Note: shipping times will vary internationally. For additional questions, please contact us at stores@giveswagger.com.
How can I track my order?
It won’t be long now. You will receive an email confirmation once your order is placed. When your order ships, you will receive another email with a link to your tracking number so you can track its shipment. Finally, you will receive another email once your order is delivered.
Returns & Exchanges
Can I return or exchange my items?
Made-to-order products: All items are made On-Demand. Due to this, we are unfortunately unable to accept returns or exchanges unless the item arrives damaged, defective, or incorrect.
In-stock products: Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know at stores@giveswagger.com and we’ll do our best to work with you to make it right.
My order arrived damaged or incorrect/missing an item. How can I get help?
We apologize for the inconvenience and want to make it right. Please inspect your order as soon as you receive it, and contact us at stores@giveswagger.com within the first 14 days of receipt if the item is defective, damaged, missing, or incorrect. For damaged goods, please include your order number, image, and a brief description of the issue, so that we can evaluate and make it right.
Other Questions
How can I order items for a group or event?
To request a bulk order of items, contact us at store@c12forums.com
Will out-of-stock items be restocked?
If you would like to stay in the know for restocks, we recommend signing up for email notifications in the footer of this website.
How can I contact customer service?
We'd be happy to assist you. The C12 Store is operated by Swagger, on behalf of C12. Swagger operates this store and is the merchant of record for purchases made through it. The merchandise sold in this shop is owned and supplied by C12. Please see our terms of service for more information. If you have an inquiry outside of a damaged/defective product, please contact C12 at store@c12forums.com for all other client services related inquiries.