Frequently Asked Questions
Don't see the answer to your question? Contact us for further assistance.
Payments
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, and American Express, as well as Apple Pay,
Google Pay, and Shop Pay. C12 Store gift cards are also accepted for payment. On
your payment statement, the merchant of record will read ‘C12 Store’.
Are C12 Store gift cards available for purchase?
Yes, we do offer gift cards for C12 Store merchandise. If you’re interested in a gift
card, please visit link to item.
How can I change or cancel my order?
Unfortunately, an order cannot be changed or canceled once it has been placed.
Instead, you will need to process a return within 14 days of delivery, following the
return instructions found in the return policy.
Shipping
What are the shipping charges?
Shipping charges for your order will be calculated and applied at checkout based on
your order, location, and desired delivery time. For more information about
shipping, view our shipping policy.
When can I expect my purchase to arrive?
We know you can't wait. Timelines depend on the product, as our store comprises
made-to-order and ready-to-ship merchandise. Be on the lookout for your order
7-14 business days after you’ve placed your order. Shipment confirmation and
order tracking will be sent to the email provided during checkout. If you do not
receive this information, please contact us at stores@giveswagger.com.
Do you offer international shipping?
Yes, we ship to 200+ countries and handle all the logistics, including customs
documentation, harmonized tariff codes, duties, and international carrier
coordination. For more information about shipping, view our shipping policy.
How can Itrack my order?
It won’t be long now. You will receive an email confirmation once your order is
placed. When your order ships, you will receive another email with a link to your
tracking number so you can track its shipment. Finally, you will receive another
email once your order is delivered. For more information about shipping, view our
shipping policy.
Returns & Exchanges
Can I return or exchange my items?
We're sorry to hear you're not happy with your purchase. Products are eligible for
returns if they are unworn, undamaged, have tags, are in "as new" condition, and
you initiate the return within 14 days of delivery. Because this is a limited
collection, we are unable to process exchanges. For more information about
returning an item, return costs, and other return questions, please review our
return policy.
My order arrived damaged or incorrect/missing an item. How can I get help?
We apologize for the inconvenience and want to make it right. Please contact
customer service with details about your order issues, and we'll work together to
resolve them. For more information about returning an item, please review our
return policy.
Other Questions
Will out-of-stock items be restocked?
If you would like to stay in the know for restocks, we recommend signing up for
email notifications in the footer of this website.
Can I leave a gift message on my order? Can I add a gift receipt?
On your bag page, you will see a box titled "Add a note to your order." Feel free to
leave a message there, which will be printed on your packing slip and sent with your
order. If you need a gift receipt, your packing slip can serve as one, since it does not
include pricing. Please note: Because this is a limited collection, we are unable to
process exchanges.
How can I contact customer service?
We'd be happy to assist you. The C12 Store is operated by Swagger, on behalf of
C12. Swagger produces and/or sells all merchandise in this shop and is responsible
for all aspects of your online experience. Please see our terms of service for more
information.
The customer service team is available day through day, from time to time, in the
time zone. You may contact customer service via a form, by calling 888-517-1522,
or by emailing stores@giveswagger.com, and the team will respond as soon as
possible.
Phone: 888-517-1522
Email: stores@giveswagger.com